The Palace of the Lost City is situated in the North West Province, a mere two-hour drive from the city of Johannesburg.
Entering the famous Sun City Resort, you follow the road to the architecturally intriguing Palace of the Lost City. The hotel sits on an extinct volcanic site that is surrounded by the picturesque Pilanesberg mountains. The architectural and interior themes are inspired by the legend of a lost African tribe.
The hotel boasts 336 rooms and suites that are exquisitely decorated. There are 3 Presidential Suites, 6 Superior Suites, 151 Luxury Rooms, 6 Junior Suites, 77 Superior Luxury Rooms, 35 Superior Luxury Pool-Facing Rooms,55 Family Rooms and 3 Accessible Rooms.
The Accessible Rooms sleep two people and are spacious enough to allow wheelchair access. Features include a king-size bed, an en-suite bathroom with handrails and a roll-in shower, lounge area with a couch and coffee table, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, tea and coffee-making facilities, and views of the hotel garden.
The Luxury Twin Rooms sleep two people and boast mountain views from the balconies. Other features include twin beds, an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, dining area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Rooms sleep two people and boast views of the garden and pool. Other features include a king-size bed, an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Family Rooms sleep two adults and two children, with a king-size bed and a sleeper couch in the lounge area. Other features include an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Pool Facing Rooms have all the features of the Superior Luxury Rooms but boast views of the hotel’s swimming pool and tropical gardens.
The Superior Suites sleep two people and feature a king-size bed, an en-suite bathroom with a bathtub, shower, marble-topped vanity, cloakroom and luxury amenities; a separate entrance foyer, a guest bathroom with a shower, lounge area, dining room, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The hotel facilities include a 24-hour reception desk, ATM, luggage storage, complimentary Wi-Fi access, newspapers, complimentary bus shuttle service, outdoor pool, unlimited access to the Valley of Waves.
The resort offers an array of activities including golf, a maze, two-level entertainment complex that boasts restaurants, retail shops, Magic Company, Cinema, and Superbowl; casino, sports bar, nightclub, waterpark, outdoor adventure activities, sports and fitness activities, spa, beauty salon, and safari experiences in the nearby Big Five Pilanesberg National Park.
The Palace of the Lost City is ideal for solo explorers, couples and families looking for a luxurious adventure getaway.
March 28, 2024
Experienced a double booking
Before payment, we experienced an issue of double booking, where suddenly our chosen lodging is only available for 2 out of 4 days. I hope Safari.com can improve their system to avoid this in the future. While it will be an inconvenience on our part to have to move lodging half way, we also understand the high demand of the lodging as we make the booking just 5 months before departure. I really appreciate Nelia's quick action informing us and providing an alternative plan which works for us. Overall it was quite a smooth booking process.
March 28, 2024
Safari.com was helpful start to finish
Safari.com was helpful start to finish. The sign up process was clear, the support was great as we tailored our experience. Directions were perfect to get there. Everything in the safari was as we thought it would be and even better. It literally was the trip of a lifetime and exceeded our expectations.
March 5, 2024
Safari.com and Nelia go above and beyond
Nelia at Safari.Com made everything so easy to navigate and book. She has been amazing putting up with all my questions and always promptly responds. She has gone above and beyond to assist with my travel plans and requests. So very thankful and excited I found her at Safari.com. Cannot wait for the trip!
May 15, 2024
Sara - great travel agent!
Sara was amazing to work worth and was very quick to respond with any questions I had!! She put together multiple safari packages for me to choose from and guided me every step of the way. I highly recommend working with her!
May 14, 2024
Absolutely useless
Absolutely useless, no place allocated after 14 months on the list
May 14, 2024
Helpful
Helpful, friendly
May 14, 2024
Tanya from Safari were a great help at such short notice. Her friendliness, kindness and great service are much appreciated. 5 Stars for Tanya
Tanya from Safari were a great help at such short notice. Her friendliness, kindness and great service are much appreciated. 5 Stars for Tanya
May 13, 2024
I highly recommend Shann Shaw
Shann Shaw has been great to work with and she has tried her best to try to meet our budget expectations. She is very kind, responsive and detailed in her explanations and really, really helpful. When I told her I decided to book through expedia or booking, she still explained how everything worked and how these websites sometimes don't have all the details you need, yet, she work hard in getting us our flights and the hotel that we really wanted for this experience. I couldn't be happier with her service and dedication and highly recommend her services!
May 13, 2024
Candis was lovely to work with and…
Candis was lovely to work with and super quick to respond. The entire process from when we first reached out to her to inquire about a trip to when we confirmed the quote and booking was under a week. We sincerely appreciated having all of these details taken care of for us and the all of the attention she took in answering our questions and adjusting our trip to work within our timeline.
May 13, 2024
Safari
Candis was brilliant in assisting us to organise our safari. Highly recommended!
May 10, 2024
Prompt customer service
Very responsive, attentive with attention to detail. Quick and direct communication, great creativity and flexibility to accommodate our asks
May 10, 2024
Attitude
Attitude, helpfulness and friendliness!