Refundable Terms

Book with refundable terms and receive a 100% refund up until the day before your trip for a variety of reasons.

Enjoy peace of mind bookings.

We recognise that one of the top needs of our guests right now is being able to make their safari vacation bookings with absolute peace of mind. With that in mind we have launched our 100% Refundable Terms as an optional upgrade to every trip booked with!Simply opt in to Refundable Terms on the Quote Link provided to you by your dedicated agent and enjoy absolute peace of mind with 100% refunds up until a day prior to your trip.

sundowner game drive mala mala safari

Sundowners at Mala Mala Game Reserve. African safaris are great post Covid vacations due to low population density and wide open spaces.

What cancellation reasons are covered?

Our Refundable Terms aim to provide you for cover for a host of the most common cancellation reasons today. These include any member of the travelling party falling ill (including Covid-19 cases), flight disruptions, pre-existing medical conditions and more.To view the full list of cancellation reasons covered under our Refundable Terms view the terms and conditions here.Bookings are covered for a maximum of £10,000 and the upgrade to Refundable Terms costs just 5% of your booking value. The Refundable Terms do not cover cancellations due to travel restrictions or fear of travelling.

Requesting a Refund

We recognise how important it is for the refund application and payout process to be seamless for you. We've worked hard to ensure that all refund applications are reviewed and successful applications are processed within 48 hours of application.

Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms.

To apply for a Refund You must complete the Refund Application Form, the link for which can be found on your Deposit or Confirmation voucher as soon as you know you will not be able to attend your booking and up to 60 days after the booking.

Fall in love with travel planning again with the peace of mind of our Refundable Terms

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