Frequently asked questions

We're here to help for any questions you have regarding your African safari.

For any questions, or to start planning your trip, please send an email to [email protected]

How does it work, what is the process to book a safari?

It all starts with an enquiry.  It's best to provide dates (even if approximate), the number of people travelling and the countries or lodges you would like to visit.
A consultant will then get directly in touch with you to help you with availability, flights, transfers and finalising all the details of your trip.
When you are happy, the consultant will send a provisional booking mail allowing you to make payment and confirm the booking.

Once payment is received, we will get in touch to retrieve the details we need for your trip (there are not many) so that we can furnish the lodges/airlines/transfer with your information and also load your free travel insurance policy.

What is your refund policy?

First note that we can include travel insurance for as little as 1% of the booking value, which means we aim to make your booking fully refundable, regardless of when you cancel your booking.

Our cancellation policy is as follows:
Cancellation prior to 61+ days of travel – 25% of total cost is forfeited.
Cancellation prior to 60 - 31 days of travel – 50% of total cost is forfeited.
Cancellation less than 30 days prior to travel – 100% of total cost is forfeited.

‍But to reiterate, we can include travel insurance on bookings for a low fee, that includes cancellation cover and mitigates the costs above.

What is your payment policy?

We require a 50% deposit to confirm a booking.
The balance will be determined by the payment schedule of the lodge(s) in your itinerary and we'll send reminders when the balance becomes due.

Is travelling to Africa safe?

At Safari.com, safety is our priority. It's at the core of who we are. We employ expert guides, use state-of-the-art vehicles, and rigorously monitor conditions to ensure your safari is as safe as it is spectacular. Explore with confidence and peace of mind. 

Africa is a safe holiday destination, especially when it comes to safaris. Most of our travelers fly to airports close to the reserves and are then transferred directly to lodges where you will only interact with a small number of people.

For additional peace of mind we can easily arrange travel insurance at highly competitive rates.
This means, that for any events outside of your control, you will have cover for any cancellation fees (up to $5k per person), medical cover (up to $2m) and various other scenarios. Additional coverage is available for an additional fee, feel free to speak to our consultants for more information.

Is it cheaper to book directly with lodges?

There is a common misconception that booking direct will be cheaper.
In fact, safari lodges and operators are required to sell at the same industry rate. The reason this can occur is because online travel agencies , like ourselves, receive a commission from lodges when our customers stay at a lodge.
Often lodge reservations are less equipped to deal with bespoke customer requirements and generally don't assist with flights and logistics involved with making your safari happen.

At Safari.com, we handle everything including flights, transfers and even include free travel insurance.  The result is an end-to-end experience that saves you time at the best price.

Can you assist with flights and transfers?

We'll handle everything. Your happiness is our primary concern from the moment you place an enquiry to the moment you return from your trip.

I have found a better price somewhere else, will Safari.com match it?

Because lodges and operators sell the lodging portion at the same price, this would be unusual.
But when this does occur, we will absolutely match it.

Read our best price guarantee.

Have our consultants actually visited the lodges they use in planning your trips?

Our consultants have been in the industry for some time and have in-depth knowledge and experience of all the lodges and suppliers they will use to create your safari trip. But knowledge alone is not enough, and we are constantly sending our consultants on safaris so that they have first-hand knowledge of the products they sell.

If you'd like to take a look at some of their experiences, we frequently post about their trips in our blog.

Customer Testimonials

4.9
out of 5 based on
Nov 7, 2024
Keith Chideme is fantastic!
If you’re looking for someone to help you plan the trip of a lifetime, look no further than Keith Chideme. Keith has been nothing short of extraordinary in helping me create a month-long dream trip to South Africa for myself and 11 family members. His patience, kindness, and thoughtfulness throughout the entire process have been remarkable. Keith went above and beyond, engaging in countless conversations to make sure every detail of our six-destination itinerary was just right. He worked tirelessly to balance my budget with my desire for an unforgettable experience, finding deals and creative solutions that I would never have managed on my own. His dedication and expertise gave me complete confidence that this trip will be everything I’ve dreamed of and more. One of my favorite aspects of working with Keith was the personal touch he brought to every interaction. Whether through voice messages, phone calls, or texts, he was always patient, thorough, and thoughtful in explaining every aspect of the itinerary. I never once felt rushed or overlooked—he truly cared about making this trip perfect for us. I can’t imagine planning this trip without Keith. Knowing he has my back has been such a comfort, and I feel completely at ease knowing we are in such capable hands. My entire family is incredibly excited about this incredible adventure, and I know I’ll be contacting Keith for all my future travel plans. He is an absolute gem and a true professional. Thank you, Keith, for everything!
Melissa Solomon
,
US
Nov 7, 2024
Mel was incredible
Mel was incredible, she found great options and was quick to always aim for our comfort, I was very satisfied!!!!
Larissa Santos
,
AU
Nov 6, 2024
Lindi Weeks - Safari.com. A Pleasure to Work With.
I recently had the pleasure of working with Lindi Weeks of Safari.com to plan our dream safari, and I couldn't be happier with the experience! From start to finish, she was incredibly patient, answering every question I had and addressing all my concerns. Her knowledge of safari destinations, wildlife, and logistics is truly impressive – it’s clear she’s a seasoned expert in the field! Beyond being well-informed, Lindi is an all-around wonderful person to work with. She was understanding of our budget and needs, and she crafted an itinerary that perfectly balanced adventure, relaxation, and unique wildlife encounters. At every step, I felt like I was in great hands, knowing Lindi had thought of every detail to make our trip as memorable as possible. If you're considering a safari adventure and want someone who is knowledgeable, patient, and truly cares about making your experience unforgettable, I highly recommend Lindi
brawh
,
US
Nov 5, 2024
This is the second time this year we…
This is the second time this year we have used Shann Shaw at Safari.com. She is outstanding in her role and is always so flexible and helpful. She literally goes beyond expectations and nothing is ever to much for her and there is never any frustrations when plans have to be re-started if flights arriving later than expected. She also comes up with wonderful ideas for trips and not just limited to Safari's but for hotels in South Africa as well. i don't normally write reviews but Shann deserves every accolade that comes her way. thank you so much - Bryan & Jo
Bryan
,
GB
Nov 5, 2024
was really go service and will always…
was really go service and will always use her for future bookings when visiting the park
Bradley
,
ZA
Nov 5, 2024
The booking team is very helpful and…
The booking team is very helpful and always on top
Werner Untrieser
,
DE
Nov 2, 2024
We can't thank Shann enough!!!
We can't thank Shann enough for her exceptional help in planning our trip! She went above and beyond to ensure every detail was perfect, from booking our flights and safari to arranging seamless transportation. Shann was incredibly responsive, always available to answer our questions and offer guidance. Her dedication and attention to detail truly made our trip stress-free and enjoyable. We *highly recommend* her to anyone looking for top-notch service and a worry-free travel experience!
Tanaya Peck
,
US
Nov 2, 2024
Excellent customer service and quality safarisOur customer service rep was prompt and…
Our customer service rep was prompt and polite in responding to our query. She automatically included transportation to and from the safari lodge, which saved us so much time and effort and worry! Other safari companies did not provide this service. From a few questions asked she chose 3 fantastic options for us, exactly what we were looking for. She was also very patient in answering our questions about each lodge and was knowledgeable in her responses. I would highly recommend this company and am excited to go on the safari that she helped us choose!
Connie K
,
CA
Nov 1, 2024
Lindi is the best!
Lindi has been an amazing travel agent. We were a large party (7) and she was able to accommodate for everyone. She is so knowledgeable and made the process easy!
Ali
,
US
VIP service
Your own personal travel assistant
18 years in business
Attention to every detail
Relationships with 500+ operators through Africa
Consultants available 24/7
58,000+ customers and counting
Read more