Frequently asked questions

We're here to help for any questions you have regarding your African safari.

For any questions, or to start planning your trip, please send an email to helpmeplan@safari.com

How does it work, what is the process to book a safari?

It all starts with an enquiry.  It's best to provide dates (even if approximate), the number of people travelling and the countries or lodges you would like to visit.
A consultant will then get directly in touch with you to help you with availability, flights, transfers and finalising all the details of your trip.
When you are happy, the consultant will send a provisional booking mail allowing you to make payment and confirm the booking.

Once payment is received, we will get in touch to retrieve the details we need for your trip (there are not many) so that we can furnish the lodges/airlines/transfer with your information and also load your free travel insurance policy.

What is your refund policy?

The cancellation policy varies depending on the supplier with whom you have booked. For further details, please clarify with your travel advisor.

What is your payment policy?

We require a 50% deposit to confirm a booking.
The balance will be determined by the payment schedule of the lodge(s) in your itinerary and we'll send reminders when the balance becomes due.

Is travelling to Africa safe?

At Safari.com, safety is our priority. It's at the core of who we are. We employ expert guides, use state-of-the-art vehicles, and rigorously monitor conditions to ensure your safari is as safe as it is spectacular. Explore with confidence and peace of mind. 

Africa is a safe holiday destination, especially when it comes to safaris. Most of our travelers fly to airports close to the reserves and are then transferred directly to lodges where you will only interact with a small number of people.

For additional peace of mind we can easily arrange travel insurance at highly competitive rates.
This means, that for any events outside of your control, you will have cover for any cancellation fees (up to $5k per person), medical cover (up to $2m) and various other scenarios. Additional coverage is available for an additional fee, feel free to speak to our consultants for more information.

Is it cheaper to book directly with lodges?

There is a common misconception that booking direct will be cheaper.
In fact, safari lodges and operators are required to sell at the same industry rate. The reason this can occur is because online travel agencies , like ourselves, receive a commission from lodges when our customers stay at a lodge.
Often lodge reservations are less equipped to deal with bespoke customer requirements and generally don't assist with flights and logistics involved with making your safari happen.

At Safari.com, we handle everything including flights, transfers and even include free travel insurance.  The result is an end-to-end experience that saves you time at the best price.

Can you assist with flights and transfers?

We'll handle everything. Your happiness is our primary concern from the moment you place an enquiry to the moment you return from your trip.

I have found a better price somewhere else, will Safari.com match it?

Because lodges and operators sell the lodging portion at the same price, this would be unusual.
But when this does occur, we will absolutely match it.

Read our best price guarantee.

Have our consultants actually visited the lodges they use in planning your trips?

Our consultants have been in the industry for some time and have in-depth knowledge and experience of all the lodges and suppliers they will use to create your safari trip. But knowledge alone is not enough, and we are constantly sending our consultants on safaris so that they have first-hand knowledge of the products they sell.

If you'd like to take a look at some of their experiences, we frequently post about their trips in our blog.

4.9
out of 5 based on
Jun 22, 2024
Efficient
Efficient, professional & prompt are some of the words to describe Tanya's assistance in planning a stay in the Kruger National Park. Absolute pleasure. I would recommend her & Safari.com to anyone interested in having a safari vacation.
Oomme Salma Jhetam
,
ZA
Jun 21, 2024
Candis was very attentive and patient…
Candis was very attentive and patient as we worked through details numerous times.
Steven Settles
,
US
Jun 21, 2024
Shann is professional in her work …
Shann is professional in her work and if I have any question anytime she would be online answering me right away. If I didn't like something or wanted to change it , she offered alternative solutions . I definitely recommend her for family, friends and everyone else. Thank you shann for your patience and beautiful spirit .
Sadia
,
SA
Jun 21, 2024
Great Customer Service!
Nicole has been incredible to work with as we plan a Safari as part of an extended family reunion trip home to South Africa. She is a lovely representative and very helpful to work with. She has been very quick and efficient to respond to our enquiries and overall provided great customer service. I'm looking forward to the upcoming experience!
Kirsty J
,
US
Jun 21, 2024
Really helpful!!
Great experience and found Shann really helpful, came up with a number of options and perceived to get us our favoured choice! Many thanks!!
David Cunningham
,
GB
Jun 21, 2024
Safari.com render Exceptional Service
Heleen at Safari.com rendered exceptional assistance and ensured that all my enquiries were met with efficient and effective service delivery.
Johan
,
AU
Jun 20, 2024
Booking
Booking Easy and convenient. Response from Safari was promt. Thank you Heleen
Genie Conradie
,
ZA
Jun 20, 2024
I contacted Safari.com and spoke to…Mel
I contacted Safari.com and spoke to Mel, what can be a daunting process Mel’s friendly, professional attitude put me straight away at ease, our conversations went on for a couple of days , I now all booked for my trip to Cape Town and Safari I so looking forward to it , thank you Mel I would definitely recommend booking through Safari.com and if your as lucky as I was you may get Mel. Also I would like to add that Mel now is our guide for our trip and that is so assuring! Thank you again Mel
David Myerscough
,
GB
Jun 19, 2024
Dolan is a great travel agent
Dolan is very knowledgeable, friendly and helpful. He answered all of our questions and worked very hard to create the itinerary that we wanted.
JP
,
US
VIP service
Your own personal travel assistant
18 years in business
Attention to every detail
Relationships with 500+ operators through Africa
Consultants available 24/7
58,000+ customers and counting
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