Terms & Conditions

  1. General Information
    1. Safari.com is operated under license by Afritrip Group (Pty) Ltd (Reg. No. 2015/404573/07), which company is a member of SATSA (member #1680) as well as TBCSA.
    2. Safari.com is an authorised reseller of all products listed on this website. In particular it is an authorised reseller of products in which it has a binding tour operator agreement.
    3. Currency and merchant outlet country - transaction Currency is ZAR (South African Rand). The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.
    4. Users may contact Safari.com by sending an email to [email protected] or by using the ‘Contact Us’ button on the website. Users may also make contact by calling +27 21 468 7255 or sending a fax to +27 21 468 7250.
    5. Safari.com may use all information submitted to further promote it and its partners’ websites and or services.
    6. Safari.com may, in its sole discretion, change this agreement or any part thereof at any time without notice.
    7. Safari.com chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 35 Hope Street, Gardens, Cape town, 8001, South Africa.
    8. Safari.com operates as a guide to enable users to find, book and pay for, accommodation and packaged tours. Safari.com thus acts as an advertising medium for these services and facilitates payments through the use of a payment gateway. However, the contract is based on an offer by the establishment which is accepted by the guest and therefore exists legally between these two parties. Safari.com's responsibility with regard to any transaction is to assist both parties to agree on a booking, to receive payment from the guest for the required amount, to pass such payment to the establishment/operator after deducting agreed commission and to provide the guest with a reservation reference number, if applicable. The commission is only earned and brought to account once the client's arrangements have been completed.
    9. Safari.com is also responsible for providing support to users of the website by means of the 'Contact Us' button. In the event of a dispute between the guest and the establishment/operator, Safari.com will assist in resolving such dispute. Safari.com does not, however, underwrite or guarantee bookings between the guest and establishment/operator or the accuracy of the information portrayed by the establishment/operator or in its quote. In the event of any dispute between guest and establishment/operator, Safari.com will assist with the resolving of such disputes but is not liable to either party for any claims, damages or refunds of any type.
  2. Disclaimer
    1. All information and systems are the property of Afritrip Group. Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Safari.com nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Safari.com makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to [email protected].
    2. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Safari.com and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.
    3. The establishment owner and/or operator agrees that guest comments can be published on the establishment listing by guests who have stayed at the establishment and further agrees that Safari.com is not liable or responsible in any way for the verification or accuracy of any guest comments made.
    4. In terms of these standard trading conditions, and any contract/s concluded pursuant hereto, Safari.com acts as agent only for and on behalf of the client in procuring the services. As such, Safari.com shall procure the services for and behalf of the client as agent for it with relevant third party service providers concerned. Safari.com shall, under no circumstances, be liable for the acts and omissions of the relevant third party suppliers concerned.
    5. Neither Safari.com nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any services sold by Safari.com.
  3. Payment Methods
    1. Credit card payments
      Safari.com has all your transactions protected by powerful Secure Sockets Layer (SSL) encryption technology supported by Microsoft Internet Explorer and other popular browsers. SSL encrypts all your personal information before it travels over the Internet. This makes doing online business just as secure as telephonic business. SSL safe connection and secure transaction technology has effectively protected thousands of our customers who have transmitted their credit card numbers online and made a purchase since we launched.
      1. Payment is only collected when a quotation has been received from the establishment, while the quotation has not yet expired and when the guest accepts the quotation. Once payment has been made against a quotation, the offer and its acceptance become a binding contract. Following acceptance the establishment is required to send confirmation of the booking.
      2. Safari.com was the first company in South Africa to implement 3-D Secure (3DS) credit card security. 3DS is an added layer of security for online credit card transactions. By requesting a pin number with the credit card details, fraud is greatly reduced. It operates in the same way as taking money out of an ATM machine, requiring both the card and a PIN.

        Most new credit cards are 3DS-enabled, and old cards can still be activated with 3DS through the cardholder's bank. The advantage for buyers is when his/her card is activated by 3-D Secure, a login and password must be provided. Merchants such as Safari.com do not have access to this security information, only the bank and their Access Control Server (ACS) have access to this information.
      3. Customer details are separated from card details : No credit card details are stored at Safari.com
    2. Direct deposits / EFT's

      Banking details (for wire transfers)
      Account holder: Afritrip Group
      Bank: Standard Bank
      Branch: Claremont
      Branch code: 025109
      SWIFT code: SBZAZAJJ
      Account number: 271-684-372

      The SWIFT code needs to be used for international payments.
      1. Such payments are required to be made at least 7 days before the expiry of a quotation, in order to allow sufficient time for the payment to clear into the Safari.com bank account. The quotation (offer) is deemed accepted when the guest payment is received into the Safari.com bank account within the validity period.
      2. Clients must pay the exact amount and must place a reference number on the deposit slip..
  4. Deposits
    1. Any cancellation of a booking and/or service by a client must be sent in writing and be acknowledged by Safari.com in writing. Clients should refer to their quotation and confirmation documentation for details regarding the payment schedule and cancellation terms.
    2. Payment is made either of the minimum 50% deposit required or the full amount. In certain circumstances the minimum deposit is equal to the full amount of the quotation.
    3. As soon as payment has cleared into the Safari.com / Afritrip Group bank account, delivery has taken place on the part of the guest and the establishment is required to confirm the reservation and a reservation confirmation reference number is issued. Delivery on the part of the establishment takes place when the guest has physically taken up the accommodation reserved.
    4. Establishments may apply cancellation policies and these are clearly displayed on every quotation. Cancellation policies will have implications for refunds and these are dealt with in clause 5.
    5. Value added tax at 14% is charged by VAT registered establishments on bookings by South African residents.
  5. Cancellation terms
    1. In the event that you cancel your booking, in full or partially, for any reason whatsoever Safari.com will levy cancellation charges defined below. In the occasional instance where Safari.com is able to obtain waivers of cancellation fees and/or secure an exgratia refund from suppliers Safari.com will pass this on to you less the service fee. However, Safari.com makes no guarantees as to securing such waivers or refunds.

      Days prior to arrival Cancellation fees
      0-60 days prior 100%
      61-90 days prior 50%
      91+ days prior 30%
    2. All cancellations must be sent to Safari.com via email. If the cancellation notice is received outside of South African (SAST) business hours it will be deemed to be received in the first business hour following receipt of the notification.
    3. Safari.com will make every effort to avoid misquotation, however if we have made an obvious error or omission which leads to a material cost implication we reserve the right to cancel a reservation without liability or penalty, or to allow you to make a top up payment to accommodate for such error or omission.
    4. Safari.com reserves the right to levy a 5% admin charge on credit card and bank transfer refunds due to cancellations.
  6. Groverning Law / Legal Jurisdiction
    1. This site is managed, controlled and operated from the Republic of South Africa and is therefore governed by South African law.
    2. Any and all Safari.com services and products are performable and/or sold in South Africa, and you irrevocably agree to that any cause of action you may submit will be filed in Cape Town, South Africa which will be the venue of any legal dispute. You also agree that any dispute will be governed by the laws of South Africa.
  7. Privacy
    1. Safari.com shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf.
  8. Security
    1. Safari.com shall take all reasonable steps to protect the personal information of every user on the system and may store, notwithstanding other information, the following; name and surname, birth date, e-mail address, telephone numbers, cellular numbers, physical addresses, other personal information including surfing habits, IP addresses, username and passwords for the system booking and client preferences and any other information the user submits to this website. Safari.com only stores this information when a user has consented to these terms and conditions. Users are required, in every instance, to specifically indicate their consent before they are able to send an availability enquiry or a booking to an establishment.
    2. Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page on this web site shall be prosecuted and civil damages shall be claimed in the event that Safari.com suffers any damage or loss.
  9. Child Policy
    1. Children of 12 years and older will be considered adults and be charged the appropriate rates.
    2. Some establishments offer a discounted rate for children under the age of 12 years, though this will be advised depending on the supplier.
    3. Depending on the supplier, children under the age of 12 may be unable to take part in certain activities, or even not allowed at the establishment. It is the responsibility of guests to confirm these details before confirming any bookings.
  10. Vaccinations, Health, Passports
    1. The guest must be aware of malaria, yellow fever, and other diseases when travelling in Africa. The advice of a qualified, medical practitioner should be followed and Safari.com will accept no responsibility for inadequate medical or health requirements.
    2. Guests should be medically fit and able to embark on any trips booked through this website. Any medical conditions need to be explicitly raised prior to travel, and the guest accepts responsibility for any necessary medicine or provisions.
    3. It is the guest's responsibility to ensure that all necessary passport or visa information is taken care of. Safari.com will not be held accountable for any costs incurred due to complications that may arise due to incomplete passport, visas or medical certificates.
  11. Variation of these terms
    1. No variation of these standard terms and conditions will be accepted unless present in a written document, signed by a director of Afritrip Group.

Why travel with Safari.com?

Safari Experts

Privately-owned and fully independent, our core aim is to ensure the smoothest safari experience possible with 24/7 support.

Full Service, No Additional Cost

Tailor-made, full service itineraries including flights, transfers, car hires and any extras at no extra cost to you.

Financial Security

Enjoy complete financial protection. We are fully accredited and bonded, any money paid to us receives a third-party guarantee.

Best Price Guarantee

If you find a better rate, we will match it. Our relationships with Africa’s top operators means you get the best rates.