Traveller reviews

In our travellers' words.

Since 2006 we have guided more than 58,000 travellers across Africa. A few of their own accounts below, verified on Trustpilot and TripAdvisor.

The promise

Don't take it from us.

We look after travellers from countries around the world, and after twenty years it still feels like a privilege. Trustpilot and TripAdvisor host the unfiltered version of how that goes: the reviews below are theirs, not ours, and they are written after the trip is over.

We hold the highest score in the industry on Trustpilot, with over 96% of reviews at five stars. Below you will find a hand-picked read of recurring themes, followed by the live Trustpilot and TripAdvisor feeds.

Memorable moments

Hand-picked, by the value they speak to.

A curated read of the recurring themes in our reviews. Each excerpt is verbatim from a traveller, with mid-sentence cuts marked [...] for length. The photos are real guests we sent on the trips described. Click any title to read the full review on Trustpilot.

Our guests from Singapore who dined under the stars, encountered lions, cheetahs, and giraffes, and flew between AndBeyond Klein’s Camp, Grumeti Serengeti River Lodge, and Ngorongoro Crater Lodge during their unforgettable Tanzania safari

Planning support

With so many options, let our experts help.

Specialists travel the routes themselves. The recommendations come from rooms they have stayed in and guides they have driven with, not a brochure.

Planning a safari can be daunting

"My wife and I have not travelled overseas in over 10 years and I was intimidated by all the options out there for booking a safari. I provided my budget and Sara did an amazing job putting together some packages [...] We booked our flights and once we arrived there was a driver from the airport. Everything from the moment we touched down in South Africa until we were wheels up was perfectly curated. This was a bucket list trip for my wife but now we will be trying to return as soon as we can."

As seen on Trustpilot

Keith Chideme is fantastic

"Look no further than Keith Chideme. Keith has been nothing short of extraordinary in helping me create a month-long dream trip to South Africa for myself and 11 family members [...] He worked tirelessly to balance my budget with my desire for an unforgettable experience, finding deals and creative solutions I would never have managed on my own. Knowing he has my back has been such a comfort."

As seen on Trustpilot

Our guests captured these great pics while staying at Gorilla Leisure Lodge in the heart of Uganda

Always available

Before, during and after your safari.

Your specialist is reachable from the moment you enquire to the moment you come home. WhatsApp during the day, twenty-four-hour assistance numbers throughout the trip.

Very responsive and patient with our needs

"Anja has been great in making our travel reservations. She is very quick and responsive (at all hours, I'm not sure when she sleeps). We went back and forth on 39 emails. Yes, 39 emails for a couple of weeks. She made several different itineraries in a range of prices, types of accommodation and locations. We finally decided on our perfect trip."

As seen on Trustpilot

Outstanding experience: Cape Town, Sabi Sands, Vic Falls

"After attempting to book this trip myself, I gave up and reached out to Sara. By the next day she had created several wonderful itineraries. Within seven days I was booked and all set. Sara was available at all times, before, during and after the trip [...] We stayed at the Victoria & Alfred in Cape Town, then off to Dulini Moya in Sabi Sands, and finally Victoria Falls Island Treehouse in Zimbabwe. I highly recommend all of them."

As seen on Trustpilot

Our UK guests explored Namibia by private flights, visiting Windhoek, Sossusvlei, and Swakopmund. Highlights included desert rain, quad biking, aerial views of seal colonies, and Swakopmund’s salt pans, flamingos, and vibrant pier

We handle everything

Flights, transfers, lodging, activities, insurance.

You receive a single travel pack that joins it all together. No piecing it together yourself, no gaps between bookings.

Excellent customer service and quality safaris

"Our customer service rep was prompt and polite in responding to our query. She automatically included transportation to and from the safari lodge, which saved us so much time and effort and worry. Other safari companies did not provide this service. From a few questions asked she chose three fantastic options for us, exactly what we were looking for."

As seen on Trustpilot

Adventure of a lifetime

"As elderly, world travellers our best adventure ever was last year's safari trip to Sabi Sabi & Cape Town planned by Dolan Sequera. Immediate responses to my many, many questions. He arranged all lodging, internal airlines and ground transportation. We are returning with our family this year and of course Dolan has handled all our plans, as well as our daughter's."

As seen on Trustpilot

Pics from our Australian guests who stayed at Victoria Falls Safari Lodge

Memories of a lifetime

We're here to make the trip you'll remember.

A trip of a lifetime is fragile if any one element falls down. The way we work is built to prevent that.

Highly recommend Safari.com and Dolan

"I can't say enough good things about Safari.com and in particular Dolan Sequera. South Africa was daunting to plan for. I did a lot of research and chose Safari.com and was matched with Dolan. Our trip was sixteen days and we visited Cape Town, an elephant sanctuary, and a safari [...] He even welcomed me when I landed in South Africa and checked in along our trip. It was a trip of a lifetime for my whole family."

As seen on Trustpilot

Same price, better service

Luxury support, without the premium price.

Lodges and operators are required to sell at the same industry rate. We are paid by the lodges, not by you. The result is a specialist concierge included on top of the rate you would have paid anyway.

Pointless to book direct when Safari.com can do it all at the same cost

"I wasn't planning to use a travel company as we are experienced travellers, used to booking our own arrangements. The cost of going direct with suppliers and going through Safari.com was exactly the same. With Safari.com you also have outstanding service and advice, which makes it pointless to do it yourself. Leigh-Ann Croeser has been extremely helpful in organising our itinerary."

As seen on Trustpilot

Trustpilot

Verified, on the record.

Trustpilot is an independent review platform; we cannot edit, hide or reorder what travellers leave. Our score is the highest in the industry.

4.9 on Trustpilot · 1,700+ reviews

"Excellent service with quick responses and a trustworthy experience throughout. Lynn was incredibly helpful, professional, and genuinely kind, which made the whole experience even better. Her support was truly appreciated."

May 2026 · Mexico · Verified on Trustpilot ↗

"Great website with all required information and options and costs available. Easy to navigate. Consultant provided advice very quicky and was able to resolve all our questions. Booking was easy and all steps to date have been well communicated."

May 2026 · Australia · Verified on Trustpilot ↗

"Exceptional service from Leigh-Ann. Extremely knowledgeable and efficient. It was so easy working with her."

May 2026 · USA · Verified on Trustpilot ↗

"So far, I’m very satisfied with our Safari.cim purchase to Mont Echo. I’ve been kept informed. The service so far has been very gratifying. Darren did a great job in assisting my reservation. Very patient and understanding. He answered all my questions and assisted in answering the other couples questions, whom are traveling with us."

May 2026 · USA · Verified on Trustpilot ↗

"Very responsive. Quick turnaround on any queries. Prepared to advise on options. Price is as good as if I’d gone directly to the lodges, airlines and hotels. Darren was intelligent and professional. Can’t fault it, really."

May 2026 · Verified on Trustpilot ↗

"Super efficient, personalised service. Safari.com goes out of their way to find the best options and tailor the itinerary to suit your needs. They came up with a great solution for every request that I threw them. Couldn’t fault their customer care or tour itinerary organisation. Don’t bother looking for any other company!"

May 2026 · Australia · Verified on Trustpilot ↗

"I cannot recommend Anja Meyer at Safari.com enough. This is our 3rd trip in 2 years that we have planned with Anja and we cannot imagine using any other travel planner. As travelers who deliberately seek experiences that go beyond the expected, and a bit of luxury that feels authentic, every single trip that we have booked with Anya has been a complex, multi country itinerary- we are definitely not easy to plan for. What sets Anja apart from other travel planners (and we have used several planners from top agencies) is her ability to partner with us and truly understand our preferences, pace and unspoken/ unwritten requirements. We would be remiss if we didn't mention her work ethic - she is incredibly responsive despite major time differences (I don't think she sleeps :) ). The results are always extraordinary journeys that feel very tailored to us. This most recent trip planned with Anja will take us across Namibia, Botswana and Mauritius - we can't wait!!"

May 2026 · Verified on Trustpilot ↗

"Safari.com has exceptional customer service. Every detail I needed clarification on was addressed quickly and kindly. Without a doubt, it's a great company."

May 2026 · Brazil · with Cearl Marney · Verified on Trustpilot ↗

"The team have been really great in assisting with all our queries before and after booking."

May 2026 · United Kingdom · with Nerine Du Plessis · Verified on Trustpilot ↗

See all reviews on Trustpilot

TripAdvisor

From TripAdvisor.

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Stories

Real itineraries, shared by our guests.

Photos and full trip breakdowns from travellers who have just come back. Click through to view their lodges, destinations, and how the days were paced.

Read guest stories Plan your safari

The seamless safari promise

A bit of context behind the reviews.

We understand what is at stake when planning a once-in-a-lifetime journey. A special family trip, a honeymoon, a long-awaited adventure. With more than eighteen years of experience and over 58,000 safaris arranged, we have learned how to anticipate what could go wrong before it does.

Safety is at the heart of how we work. Trusted suppliers, modern safari vehicles, expert private guides. We pace itineraries to reduce travel fatigue, often recommending flights over long road transfers, so the journey is as easy as it is secure.

Luxury and ease are central to the Safari.com experience. Flights, transfers, lodging, comprehensive travel insurance: it is one travel pack, one specialist, one number on WhatsApp. Reachable before, during and after your safari.