Travel insurance
Cover, on the house.
Every safari we book includes complimentary travel insurance on bookings made and paid for before 25th May 2026. One less thing to think about, before you have even left.
Why we include it
Because every traveller should.
Africa is far from home for most of our guests. The flights are long, the schedules are tight, and the trips of a lifetime deserve a quiet safety net underneath them. We include comprehensive travel insurance on every booking made and paid in full before 25th May 2026, so you can travel without the calculation.
The cover sits with SATIB, a leading South Africa-based travel insurer. We negotiated the agreement at company level so the rates are sharper than buying individually. It applies to your whole trip including accommodation, flights and car hire, even items you have not booked through us. Travellers up to age 80 are eligible.
What's covered
- Trip cancellation up to R85,000 per person
- Emergency medical, transportation and evacuation
- Missed connections, travel delays and overbooked flights
- Lost or delayed baggage, and theft
- Rental vehicle excess
If you want more cover
Three tiers run from the included Bronze through to Gold and CFAR. Most travellers stay on Bronze. If you are travelling longer, want political and natural-disaster evacuation, or want the freedom to cancel for any reason at all, the upgrades are there.
Bronze
IncludedComprehensive cover, included on every booking made and paid for before 25th May 2026.
- Trip cancellation up to R85,000 per person
- Emergency medical, transportation and evacuation
- Missed connections, travel delays and overbooked flights
- Lost or delayed baggage, and theft
- Rental vehicle excess
Gold
UpgradeAdds political and natural-disaster evacuation on top of Bronze.
- Everything in Bronze
- Political evacuation
- Natural-disaster evacuation
Gold + Buy Up 2
Highest tier · CFARCancel For Any Reason. The highest level of cover we offer, priced per trip.
- Everything in Gold
- Cancel for any reason at all
- Funds typically disbursed in 24 to 48 hours
Pre-existing conditions and longer trips
The included Bronze policy covers most travellers and most trips. If you have pre-existing medical conditions, are travelling for longer than 31 days, or want higher limits, your specialist will help you arrange a top-up policy with SATIB.
When cover starts
Your policy activates on receipt of your deposit and the issuance of the official policy documents. To avoid any gap in cover, please send the required traveller details to your specialist as soon as possible after paying.
How to make a claim
We send the policy documents and 24-hour assistance numbers as soon as your booking is confirmed. Your specialist stays reachable on WhatsApp throughout, so if anything happens on the road, you have one number to call.
Coverage details here are a summary. The full SATIB policy wording, available from your specialist on request, governs in case of any conflict.
From recent travellers
What guests said.
"Excellent service with quick responses and a trustworthy experience throughout. Lynn was incredibly helpful, professional, and genuinely kind, which made the whole experience even better. Her support was truly appreciated."
"Great website with all required information and options and costs available. Easy to navigate. Consultant provided advice very quicky and was able to resolve all our questions. Booking was easy and all steps to date have been well communicated."
"Exceptional service from Leigh-Ann. Extremely knowledgeable and efficient. It was so easy working with her."