Traveller reviews

In our travellers' words.

Since 2006 we have guided more than 60,500 travellers across Africa. A few of their own accounts below, verified on Trustpilot, TripAdvisor and SafariBookings.

The promise

Don't take it from us.

We look after travellers from countries around the world, and after twenty years it still feels like a privilege. Trustpilot and TripAdvisor host the unfiltered version of how that goes: the reviews below are theirs, not ours, and they are written after the trip is over.

We hold the highest score in the industry on Trustpilot, with over 96% of reviews at five stars. Below you will find a hand-picked read of recurring themes, followed by the live Trustpilot and TripAdvisor feeds.

Memorable moments

Hand-picked, by the value they speak to.

A curated read of the recurring themes in our reviews. Each excerpt is verbatim from a traveller, with mid-sentence cuts marked [...] for length. The photos are real guests we sent on the trips described. Click any title to read the full review on Trustpilot.

Our guests from Singapore who dined under the stars, encountered lions, cheetahs, and giraffes, and flew between AndBeyond Klein’s Camp, Grumeti Serengeti River Lodge, and Ngorongoro Crater Lodge during their unforgettable Tanzania safari
Our guests from Singapore who dined under the stars, encountered lions, cheetahs, and giraffes, and flew between AndBeyond Klein’s Camp, Grumeti Serengeti River Lodge, and Ngorongoro Crater Lodge during their unforgettable Tanzania safari

Planning support

With so many options, let our experts help.

Specialists travel the routes themselves. The recommendations come from rooms they have stayed in and guides they have driven with, not a brochure.

Planning a safari can be daunting

"My wife and I have not travelled overseas in over 10 years and I was intimidated by all the options out there for booking a safari. I provided my budget and Sara did an amazing job putting together some packages [...] We booked our flights and once we arrived there was a driver from the airport. Everything from the moment we touched down in South Africa until we were wheels up was perfectly curated. This was a bucket list trip for my wife but now we will be trying to return as soon as we can."
As seen on Trustpilot

Keith Chideme is fantastic

"Look no further than Keith Chideme. Keith has been nothing short of extraordinary in helping me create a month-long dream trip to South Africa for myself and 11 family members [...] He worked tirelessly to balance my budget with my desire for an unforgettable experience, finding deals and creative solutions I would never have managed on my own. Knowing he has my back has been such a comfort."
As seen on Trustpilot
Our guests captured these great pics while staying at Gorilla Leisure Lodge in the heart of Uganda
Our guests captured these great pics while staying at Gorilla Leisure Lodge in the heart of Uganda

Always available

Before, during and after your safari.

Your specialist is reachable from the moment you enquire to the moment you come home. WhatsApp during the day, twenty-four-hour assistance numbers throughout the trip.

Very responsive and patient with our needs

"Anja has been great in making our travel reservations. She is very quick and responsive (at all hours, I'm not sure when she sleeps). We went back and forth on 39 emails. Yes, 39 emails for a couple of weeks. She made several different itineraries in a range of prices, types of accommodation and locations. We finally decided on our perfect trip."
As seen on Trustpilot

Outstanding experience: Cape Town, Sabi Sands, Vic Falls

"After attempting to book this trip myself, I gave up and reached out to Sara. By the next day she had created several wonderful itineraries. Within seven days I was booked and all set. Sara was available at all times, before, during and after the trip [...] We stayed at the Victoria & Alfred in Cape Town, then off to Dulini Moya in Sabi Sands, and finally Victoria Falls Island Treehouse in Zimbabwe. I highly recommend all of them."
As seen on Trustpilot
Our UK guests explored Namibia by private flights, visiting Windhoek, Sossusvlei, and Swakopmund. Highlights included desert rain, quad biking, aerial views of seal colonies, and Swakopmund’s salt pans, flamingos, and vibrant pier
Our UK guests explored Namibia by private flights, visiting Windhoek, Sossusvlei, and Swakopmund. Highlights included desert rain, quad biking, aerial views of seal colonies, and Swakopmund’s salt pans, flamingos, and vibrant pier

We handle everything

Flights, transfers, lodging, activities, insurance.

You receive a single travel pack that joins it all together. No piecing it together yourself, no gaps between bookings.

Excellent customer service and quality safaris

"Our customer service rep was prompt and polite in responding to our query. She automatically included transportation to and from the safari lodge, which saved us so much time and effort and worry. Other safari companies did not provide this service. From a few questions asked she chose three fantastic options for us, exactly what we were looking for."
As seen on Trustpilot

Adventure of a lifetime

"As elderly, world travellers our best adventure ever was last year's safari trip to Sabi Sabi & Cape Town planned by Dolan Sequera. Immediate responses to my many, many questions. He arranged all lodging, internal airlines and ground transportation. We are returning with our family this year and of course Dolan has handled all our plans, as well as our daughter's."
As seen on Trustpilot
Pics from our Australian guests who stayed at Victoria Falls Safari Lodge
Pics from our Australian guests who stayed at Victoria Falls Safari Lodge

Memories of a lifetime

We're here to make the trip you'll remember.

A trip of a lifetime is fragile if any one element falls down. The way we work is built to prevent that.

Highly recommend Safari.com and Dolan

"I can't say enough good things about Safari.com and in particular Dolan Sequera. South Africa was daunting to plan for. I did a lot of research and chose Safari.com and was matched with Dolan. Our trip was sixteen days and we visited Cape Town, an elephant sanctuary, and a safari [...] He even welcomed me when I landed in South Africa and checked in along our trip. It was a trip of a lifetime for my whole family."
As seen on Trustpilot

Same price, better service

Luxury support, without the premium price.

Lodges and operators are required to sell at the same industry rate. We are paid by the lodges, not by you. The result is a specialist concierge included on top of the rate you would have paid anyway.

Pointless to book direct when Safari.com can do it all at the same cost

"I wasn't planning to use a travel company as we are experienced travellers, used to booking our own arrangements. The cost of going direct with suppliers and going through Safari.com was exactly the same. With Safari.com you also have outstanding service and advice, which makes it pointless to do it yourself. Leigh-Ann Croeser has been extremely helpful in organising our itinerary."
As seen on Trustpilot

Trustpilot

Verified, on the record.

Trustpilot is an independent review platform; we cannot edit, hide or reorder what travellers leave. Our score is the highest in the industry.

"Jolene was simply extraordinary. She put together what became an absolutely incredible African trip for us in the space of barely three weeks, and from the outset her responsiveness, knowledge and genuine enthusiasm were exceptional. Nothing was ever too much trouble, responses were almost immediate, and she very quickly understood exactly what we were looking for, our expectations and the way we like to travel. More than simply being an expert at what she does, Jolene genuinely cared about making the trip special for us, and that came through in every aspect of her planning. What particularly impressed us was the flexibility with which she brought everything together. We already had some of our own arrangements in place, including international flights and staying with friends in Cape Town, but Jolene seamlessly incorporated those into the overall itinerary and still organised all the surrounding logistics and transfers. The safari component she designed was outstanding, taking us through Kruger, Victoria Falls, Chobe and the Okavango Delta, before finishing in Cape Town and the Stellenbosch wine region. Every part flowed beautifully and the lodges, experiences and logistics were exceptional. Just as importantly, Jolene stayed in contact throughout the trip at all the key moments, which made travelling so much easier. She would check us in for our internal flights and send through the boarding passes, confirm transfers the day before each pick-up, and make sure everything was in place before we ever had to think about it. That attention to detail, and the fact that she was always one step ahead, removed so much of the usual travel stress and allowed us simply to enjoy the trip. It was genuinely the trip of a lifetime, put together in an extraordinarily short timeframe, and Jolene deserves enormous credit for making it all happen. We could not recommend her highly enough."
August 2026 · Verified on Trustpilot ↗
"Leigh-Ann was so polite and considerate (and patient) as I navigated what I could fit in to time and budget during my short stay. Many thanks Joanna"
August 2026 · Verified on Trustpilot ↗
"Sara is super efficient and so friendly and helpful, it makes booking anything with her a pleasure. She understands a clients needs and preferences so well. Wouldn’t hesitate to recommend"
August 2026 · Verified on Trustpilot ↗
"Mel just helped me to plan my sixth Safari and my first with safari.com. I will be traveling with friends on their first trip to Africa, so there were many questions and changes on their behalf. Mel handled everything smoothly and quickly, offered excellent suggestions and made the planning seamless and fun! Highly recommend her…"
August 2026 · Verified on Trustpilot ↗
"Kate Harrington and her team have been very helpful in our safari booking. Her quick responses are much appreciated. It took alot of juggling of times and days. It's been a excellent experience, and we look forward to a terrific trip! Many thanks!"
August 2026 · USA · with Kate Harrington · Verified on Trustpilot ↗
"Absolutely brilliant communication So helpful and nothing was too much trouble. Booking"
August 2026 · Australia · Verified on Trustpilot ↗
"Booking our safari seemed like it was going to be so difficult with all the options and unknowns. Safari. com gave us incredible help, answered all of our questions and got us a great deal for what looks to be our dream vacation! Thanks!"
August 2026 · USA · Verified on Trustpilot ↗
"Leigh-Anne did a fantastic job arranging stays and transfers. She possesses a logistical skill set, which combined with her professionalism and responsiveness makes working with her a pleasure."
August 2026 · USA · with Leigh Ann Croeser 2 · Verified on Trustpilot ↗
"Kate made the booking process really straightforward and was helpful and insightful along the way. After booking, Clarisha was very responsive and helpful. Thanks Team!"
August 2026 · United Kingdom · with Kate Harrington · Verified on Trustpilot ↗

TripAdvisor

From TripAdvisor.

The live TripAdvisor feed below loads as you scroll. Each review links back to its TripAdvisor source.

SafariBookings

And on SafariBookings.

SafariBookings is the largest online marketplace for African safaris, and its reviews are written by travellers after their trip, independently of us. Our profile there tells the same story as Trustpilot and TripAdvisor.

Stories

Real itineraries, shared by our guests.

Photos and full trip breakdowns from travellers who have just come back. Click through to view their lodges, destinations, and how the days were paced.

The seamless safari promise

A bit of context behind the reviews.

We understand what is at stake when planning a once-in-a-lifetime journey. A special family trip, a honeymoon, a long-awaited adventure. With twenty years of experience and over 60,500 safaris arranged, we have learned how to anticipate what could go wrong before it does.

Safety is at the heart of how we work. Trusted suppliers, modern safari vehicles, expert private guides. We pace itineraries to reduce travel fatigue, often recommending flights over long road transfers, so the journey is as easy as it is secure.

Luxury and ease are central to the Safari.com experience. Flights, transfers, lodging, comprehensive travel insurance: it is one travel pack, one specialist, one number on WhatsApp. Reachable before, during and after your safari.

Plan a safari

Begin your adventure with us.

Five short steps. A safari specialist will be in touch within as little as 15 minutes during working hours.

Included

Complimentary travel insurance. Cancellation cover of up to $5,000 per person, on bookings paid by 25th September 2026.

Step 1 of 5 When
Start planning