Covid-19 relaxed terms and conditions

Covid-19 relaxed terms and conditions

We recognize that one of the big questions in your mind prior to booking a safari holiday during the Covid-19 pandemic is that of whether or not you will be able to travel at the time of your holiday. It is and has always been our aim to ensure that we provide our guests what what it is they need.

To that end we have introduced more relaxed terms and conditions in order to provide you with peace of mind in booking your 2021 safari holidays.

Whilst uncertainty does exist about when international travel will open up to the different countries in Africa, and from different countries around the world, these terms and conditions will allow you to ensure that this uncertainty doesn’t cause you to miss out on availability for your 2021 safari, whilst still providing you with the necessary flexibility.

Covid-19 relaxed terms and conditions

Money back guarantee – Free cancellation

New bookings made between 1 August and 31 October 2020, for travel in 2021 will activate the following, relaxed terms and conditions on all accommodation and transfer elements of bookings (excluding flights).

 

91+ Days before travel 0% Cancellation fees Free amendments (supplier reliant)*
61 – 90 Days before travel 0% Cancellation fees Free amendments (supplier reliant)*

 

These updated terms only apply to an inability to travel due to Covid-19 due to issues such as travel bans or government instituted quarantines or lockdowns. This is to be distinguished from a disinclination to travel due to Covid-19.

The above terms and conditions are exclusive of airline tickets and related taxes due to the fact that Safari.com cannot guarantee the facilitation of refunds from airlines at this time.

Complete flexibility (amendments)

For new bookings made between 1 August and 31 October 2020, all accommodation and transfer arrangements can be amended up to 60 days prior to travel.

The amendment will be free of charge, however, should the supplier rate differ in your new travel period/date (supplier dependent), you may be required to settle the difference in cost between the original rate booked and the rate that applies to the new travel dates. This is most likely when shifting travel dates from a ‘low season’ period to a ‘peak’ period.

Insurance

Whilst Safari.com does not offer travel insurance directly and whilst standard travel insurance has not covered costs arising due to Covid-19, we strongly believe that good travel insurance protects you from most standard circumstances that may arise before and during your trip.

Our preferred partner for travel insurance is 1 Earth travel insurance, who you can get a quote from directly. We also advise looking into Cancel For Any Reason (CFAR) policies given the uncertain times.

Safari.com operates on a one-to-one basis. This means that you will have a dedicated safari expert assisting you in planning your trip, booking your trip and making any amendments, changes or cancellations required.

We have created a blog post that is updated recently to provide you with the latest information on which countries have opened for safari travel.

COVID-19 Travel update: Which african countries are open for travel

Your African safari expert will work with you and the suppliers on your booking to ensure that, when amending, we select new dates where we have a high degree of confidence that you will be able to travel. If the unlikely event occurs where you're unable to travel on your updated dates, we will provide our best efforts to work with suppliers to ensure that we can amend your booking a 2nd time prior to falling into any cancellation time periods with suppliers.

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These terms and conditions do not apply to bookings for South African National Parks. To learn more about SANParks booking terms and conditions please contact us at bookings@safari.com.