The Palace of the Lost City is situated in the North West Province, a mere two-hour drive from the city of Johannesburg.
Entering the famous Sun City Resort, you follow the road to the architecturally intriguing Palace of the Lost City. The hotel sits on an extinct volcanic site that is surrounded by the picturesque Pilanesberg mountains. The architectural and interior themes are inspired by the legend of a lost African tribe.
The hotel boasts 336 rooms and suites that are exquisitely decorated. There are 3 Presidential Suites, 6 Superior Suites, 151 Luxury Rooms, 6 Junior Suites, 77 Superior Luxury Rooms, 35 Superior Luxury Pool-Facing Rooms,55 Family Rooms and 3 Accessible Rooms.
The Accessible Rooms sleep two people and are spacious enough to allow wheelchair access. Features include a king-size bed, an en-suite bathroom with handrails and a roll-in shower, lounge area with a couch and coffee table, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, tea and coffee-making facilities, and views of the hotel garden.
The Luxury Twin Rooms sleep two people and boast mountain views from the balconies. Other features include twin beds, an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, dining area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Rooms sleep two people and boast views of the garden and pool. Other features include a king-size bed, an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Family Rooms sleep two adults and two children, with a king-size bed and a sleeper couch in the lounge area. Other features include an en-suite bathroom with a bathtub, shower, marble-topped vanity and luxury amenities; a separate entrance foyer, lounge area, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The Superior Luxury Pool Facing Rooms have all the features of the Superior Luxury Rooms but boast views of the hotel’s swimming pool and tropical gardens.
The Superior Suites sleep two people and feature a king-size bed, an en-suite bathroom with a bathtub, shower, marble-topped vanity, cloakroom and luxury amenities; a separate entrance foyer, a guest bathroom with a shower, lounge area, dining room, writing desk, hairdryer, complimentary Wi-Fi, air-conditioning, satellite television, minibar, laptop safe, and tea and coffee-making facilities.
The hotel facilities include a 24-hour reception desk, ATM, luggage storage, complimentary Wi-Fi access, newspapers, complimentary bus shuttle service, outdoor pool, unlimited access to the Valley of Waves.
The resort offers an array of activities including golf, a maze, two-level entertainment complex that boasts restaurants, retail shops, Magic Company, Cinema, and Superbowl; casino, sports bar, nightclub, waterpark, outdoor adventure activities, sports and fitness activities, spa, beauty salon, and safari experiences in the nearby Big Five Pilanesberg National Park.
The Palace of the Lost City is ideal for solo explorers, couples and families looking for a luxurious adventure getaway.
March 28, 2024
Experienced a double booking
Before payment, we experienced an issue of double booking, where suddenly our chosen lodging is only available for 2 out of 4 days. I hope Safari.com can improve their system to avoid this in the future. While it will be an inconvenience on our part to have to move lodging half way, we also understand the high demand of the lodging as we make the booking just 5 months before departure. I really appreciate Nelia's quick action informing us and providing an alternative plan which works for us. Overall it was quite a smooth booking process.
March 28, 2024
Safari.com was helpful start to finish
Safari.com was helpful start to finish. The sign up process was clear, the support was great as we tailored our experience. Directions were perfect to get there. Everything in the safari was as we thought it would be and even better. It literally was the trip of a lifetime and exceeded our expectations.
March 5, 2024
Safari.com and Nelia go above and beyond
Nelia at Safari.Com made everything so easy to navigate and book. She has been amazing putting up with all my questions and always promptly responds. She has gone above and beyond to assist with my travel plans and requests. So very thankful and excited I found her at Safari.com. Cannot wait for the trip!
Apr 23, 2024
Shann was amazing
Shann was amazing , great prompt service and went above and beyond to meet our travel requirements.
Apr 22, 2024
My experience with safari.com is always…
My experience with safari.com is always incredibly, pascal made happen my dream again. He is the best always answering questions and making everything perfect.thank you again pascal, can’t wait to tell all about my second trip to Africa in October.
Apr 22, 2024
Thank you Heleen Coetzee for your excellent service!
Thank you Heleen Coetzee for your excellent service. We have booked through her at Kruger park numerous times. She is very helpful and quick to assist.
Apr 21, 2024
Fantastic travel agent for African safari family trip!
Wow! Shann was and is fantastic! She figured out a way to make our entire trip work. We are going on a 2 week trip to South Africa and Botswana. She really helped tie it all together as a wonderful, cohesive trip. She is super nice and super smart and very knowledgeable. She is also flexible and thoughtful, etc., etc. When the chips were down (and we literally were considering pulling the plug on the whole trip), she found a way to make the entire itinerary work and got us excited about our wonderful adventure! Highly recommend!
Apr 20, 2024
safari booking
We were looking for a Safari. Anja from Safari.com supported us to book accommodation and flights, she was very polite, super fast and very supportive. We can recommend her and Safari.com, it was great to book there.
Apr 20, 2024
The customer service was top-notch!
I was really impressed with the level of service I received from Heleen Coetzee. I had a great experience with the customer service team at this company. They were very responsive and helpful, and they were able to resolve my issue quickly. I would definitely recommend this company to others.
Apr 20, 2024
Excellent news information and service…
Excellent news information and service from Sara. She made it a smooth experience booking a safari.
Apr 17, 2024
Great experience!
Leigh-Ann was very helpful, responsive and knowledgeable about our safari options. Handled our safari booking, transfers and even hotel in Cape Town for us! We’re excited for our trip - Thank you :)
Apr 16, 2024
Perfect!!
Sara is really friendly and helpful. She has planned everything according to our wishes and made all our wishes feasible.