The Sun City Cascades Hotel is a peaceful retreat situated in the famed Sun City Resort and Casino.
The Sun City Cascades Hotel is a peaceful retreat situated in the famed Sun City Resort and Casino. Surrounded by trickling waterfalls and pools of waters, the Cascades Hotel is central to all the resort attractions and boasts all the amenities one would expect of a five-star hotel. Located in the North West Province and only just over 2 hours away from Johannesburg, Sun City is easily combined with a safari in Pilanesberg National Park or Madikwe Game Reserve.
The hotel offers a total of 241 guest rooms, consisting of 97 Standard Rooms, 39 Superior Luxury Rooms, 15 Luxury Balconied Rooms, 78 Family Rooms, 6 Luxury Suites, 1 Presidential Suite, 2 Superior Suites, 1 Garden Suite and 2 Accessible Rooms.
The Accessible Family Rooms are spacious and can accommodate two people. The room features a king-size bed, a separate dining area with views of the golf course and the mountains, an en-suite bathroom with a shower, bathtub, double vanities and luxury amenities; tea and coffee making facilities, minibar, complimentary Wi-Fi, air conditioning, in-room safe, satellite television, and a writing desk.
The Luxury Twin Rooms accommodate two people and feature twin beds, an en-suite bathroom with a shower, bathtub, double vanities and luxury amenities; tea and coffee making facilities, minibar, complimentary Wi-Fi, air conditioning, in-room safe, satellite television, and a writing desk. There are inter-leading rooms available on request.
The Luxury Family Rooms can accommodate two adults and two children, and features a king-size bed, sleeper couch, an en-suite bathroom with a shower, bathtub, double vanities and luxury amenities; tea and coffee making facilities, air conditioning, in-room safe, satellite television, and a writing desk.
The spacious Superior Luxury Rooms features a king-size bed, a separate dining area with views of the golf course and the mountains, an en-suite bathroom with a shower, bathtub, double vanities and luxury amenities; tea and coffee making facilities, minibar, complimentary Wi-Fi, air conditioning, in-room safe, satellite television, and a writing desk.
The Superior Luxury Family Rooms have the addition of a sleeper couch to accommodate two children, whilst the Superior Luxury Room with Private Balcony offers views of the nearby Pilanesberg region and overlooks the swimming pool and the golf course.
The Luxury Suites overlooks the swimming pool and garden and features a king-size bed, a separate living area, an en-suite bathroom with a shower, bathtub, double vanities and luxury amenities; tea and coffee making facilities, minibar, complimentary Wi-Fi, air conditioning, in-room safe, satellite television, a writing desk, balcony or patio.
The hotel facilities include a 24-hour reception desk, ATM, luggage storage, complimentary Wi-Fi access, newspapers, complimentary bus shuttle service, outdoor pool, unlimited access to the Valley of Waves.
The resort offers an array of activities including golf, a maze, two-level entertainment complex that boasts restaurants, retail shops, Magic Company, Cinema, and Superbowl; casino, sports bar, nightclub, waterpark, outdoor adventure activities, sports and fitness activities, spa, beauty salon, and safari experiences in the nearby Big Five Pilanesberg National Park.
Sun City Cascades Hotel is ideal for solo explorers, couples or families looking for a luxury adventure getaway.
Oct 4, 2023
Katie killed it!
Katie was very accommodating to my requests. She understood the type of trip we wanted and did everything to make it happen!
Oct 2, 2023
Dolan was a rock star!
Dolan Sequera was a pleasure to work with. He was responsive and provided excellent tips and suggestions. He made the booking process quite easy and will definitely reach out to him when we book our next trip!
Sep 29, 2023
Top agent - Jayson!
When I spoke to Jayson, my plans were very loose and had little to no information. Jayson was informative, patient and also provided numerous options as we continuously changed our mind. He finally provided us with an option for our honeymoon that ticked all the boxes. Don’t hesitate to speak to Jayson, the guy is a star!
Sep 25, 2023
Post Safari Review
Had an amazing safari at sabi sabi earth lodge. Worked with Dolan to secure the booking. He arranged the transport to and from the lodge as well and made sure dietary requirements were given to the lodge on arrival. Would give this 10 stars if I could.
Sep 22, 2023
Keagan was fantastic
Keagan was fantastic. Kind and patient and clever in figuring out my slightly off-kilter trip. I am a single mother, traveling with 3 of my grown kids and my sister and her daughter. They like adventure, I like a little luxury. But also, since I am paying for them all...I didn't want to over pay for our Safari adventure. Keagan got me and our hope for the long weekend. He was very thoughtful and understanding of my challenge of getting opinions from the dispersed group. All done for now...Next step we shall see how it all turns out. Best thanks,
Sep 21, 2023
Easy booking process
Easy booking process. Friendly agent who answered all questions quickly.
Sep 21, 2023
I appreciate Jayson’s quick response…
I appreciate Jayson’s quick response and helpfulness.
Sep 20, 2023
Easy, convenient, good service!
Sep 17, 2023
We really recommend Nelia
Nelia was great to work with! She was very patient with our multiple requests and got back to us within a timely matter every time we contacted her. She was very knowledgeable and found us multiple options. Things we're not quite as available in our budget range so Id reccomend booking further in advance than we did (approx 6 weeks) if its a peak season.
Sep 16, 2023
Answer the questions I ask
I asked a very specific question about the travel insurance you are providing for a South African safari. I know South Africa has very specific requirements. I asked if the provided insurance met the South African requirements? Your reply was that you sell safaris not insurance. That is BS: and the answer is either a "Yes" or a "No."
Sep 14, 2023
I cannot comment on the safari since we…
I cannot comment on the safari since we haven’t gone on our trip yet, however, the booking process went smoothly and Jayson was very timely in getting back to me with his responses to my questions.
Sep 14, 2023
Helpful booking agent at safari.com
Dolan was helpful in crafting the experience I was looking for at a price that fit my budget.
Sep 12, 2023
Best navigator by far
Sep 6, 2023
Thank you Safari.com!
Keagan was who I liaised with for our safari booking, and needless to say he was extremely helpful. After our initial discussion, we wanted to make some changes and he went out of his way to find something that could accommodate us better. It was also a trip for my dad's 60th, and he arranged for a little celebration to be done at the lodge we were staying at, which was really really special. Thank you so much Keagan for helping us arrange such a memorable trip that we'll never forget! I highly recommend making your bookings with Safari.com, you definitely will not regret it.
Sep 6, 2023
Our South African 16 day adventure
Our experience with Dolan has been nothing but excellent. I am so happy I found him. He is extremely informative and had guided us with great direction. He is always available to answer any of my questions. He has arranged everything we need to have the most wonderful time in Africa. We highly recommend Dolan to help you with all your arrangements as well. Lisa c
Sep 4, 2023
very good knowledge of available options and booking systems
very good knowledge of available options and access to booking systems and venues in south africa
Sep 4, 2023
Combined trip to Kruger and Cape Town
Combined trip to Kruger and Cape Town. Was organised perfectly. He asked us what we wanted and matched it perfectly. Great communication too. He was able to reorganise our trip on short notice when the LH flight arrangements to South Africa changed. 100% would recommend.
Sep 3, 2023
Candis is super. Fast and clear answers.
Sep 1, 2023
Candis Cloete was a dream to work with
Candis Cloete was a dream to work with. It was stress free and after hearing so much about Lukimbi I’m so excited to experience the magic of the bush again. I’m an ex South African
Aug 31, 2023
Keith worked hard to solve our flights…
Keith worked hard to solve our flights problems.
Aug 28, 2023
I absolutely loved booking through…
I absolutely loved booking through Safari.com. The experience was seamless. I worked with Jayson who was extremely patient with all of my questions and requests. But I am happy to report I think we finally got our perfect iterinary and are very much looking forward to this trip!
Aug 27, 2023
Ms. Nelia Nyamhanza was amazing. Even though there was a 6+hr time difference, she always stayed in contact via WhatsApp. Appreciate all the help I received and transparency of price; this is my first time coming to Africa and she made the process smooth! Thank you very much and I look forward to my vacation.
Aug 24, 2023
Totally wonderful to work with
I contacted several other companies. Nelia Nyamhanza stood out above the rest with fast service, she listened to all my request and was totally wonderful to work with.
Aug 23, 2023
If there would be a 10 star rating I would definitely give it to Dolan. He went above and beyond to offer greatest recommendations. Amazing his patience and outstanding support when we just had to adjust plans last minute due to our flight changes. This is exactly what you need for a dream vacation. Great experience, I will give his contacts to all my friends traveling to South Africa. Thank you so much!!!
Aug 23, 2023
First Time Experience in South Africa
Pascal was excellent to deal with and has come up with an incredible package - hopefully it will be as good as it appears - we don't travel until March, 2024
Aug 16, 2023
Excellent Customer Service
Nelia was very responsive, provide a WhatsApp number for more immediate support and answered all questions promptly. She provided us the options we were looking for and explained things very clearly. We are now set for our Kruegar National Park stay and looking forward to it.
Aug 16, 2023
Dolan is the best
Dolan is the best! He answered all my questions, and is extremely professional. He works 7 days a week. His clients come first! I will keep his contact information and contact him for future destinations.
Aug 15, 2023
Great support and information received…
Great support and information received from Pascal! I would recommend his services!
Aug 14, 2023
Keith was amazing! We were rushed to get a safari trip and he got everything to us within a day! Got us the most amazing place! Was with us every step of the way and always available if we had any questions.
Aug 13, 2023
Earth lodge is without a doubt the most…
Earth lodge is without a doubt the most incredible lodge/ resort/ safari experience I have ever had! Beautiful lodge, amazing, amazing, amazing staff, delicious food, the best ranger and tracker, and amazing bush safari’s, bush walks, and sundowners! Doc taught me so about about nature and animals, I am ever so grateful.❤️🐾
Aug 13, 2023
We just booked our dream honeymoon with…
We just booked our dream honeymoon with Pascal! He made it incredibly easy to find amazing accommodations in Victoria Falls and Kruger, all for a very competitive price. He was very receptive and made us feel that our vacation was tailor made just for us. Thank you Pascal, and thank you Safari.com
Aug 12, 2023
Excellent travel support
Candis provided excellent support to help us finding accomodation. She is very knowledgeable about the wider Kruger area and resorts and was super helpful.
Aug 12, 2023
I discovered safari.com by pure chance just scrolling through in line but it was lucky I did because they were excellent! In particular I need to give a shout-out to our agent Pascal. He helped us to find the write luxury safari lodge for us to spend our honeymoon (incidentally I would also recommend staying at Hoyo Hoyo Safari Lodge). He was very hands on always answering any questions we had in a timely manner. He was extremely helpful throughout and all of the travel plans went extremely smoothly without any hitches whatsoever. Would recommend booking with this company and going with Pascal if you can :)
Aug 6, 2023
Pascal John is an absolute pleasure to…
Pascal John is an absolute pleasure to work with! Outstanding work thus far in our quest to visit South Africa!
Aug 3, 2023
CHANTAL was everything!
CHANTAL was everything!! We are so so happy she booked our honeymoon for us. We loveddddd our stay at Dulini River Lodge and she really made our travel seamless. She got us incredible seats on the jumper flight, drivers were there without an issue, all smiling and very comfortable rides. Absolutely book with her!! She made our honeymoon PERFECT! We used her instead of a giant travel agency and I highly highly recommend!
Aug 2, 2023
The booking was done very easy, great help from Keagan. We cannot yet judge the trip since we have made it yet. So this is only to judge the booking experience.
Jul 30, 2023
I had the most incredible safari…
I had the most incredible safari holiday experience in Kruger National Park, all thanks to the exceptional services provided by Pascal of Safari.com. From start to finish, he demonstrated a level of professionalism that left me impressed. The booking process was smooth, and he was always prompt in answering my queries, ensuring that everything was tailored to my preferences. The accommodations he arranged were top-notch, offering comfort and a close-to-nature experience that added to the magic of the trip. What stood out most was his commitment to delivering a high-quality experience. The safari itself was a mesmerizing journey, filled with memorable sightings of the Big Five and other fascinating wildlife. Pascal truly went above and beyond to make this a trip of a lifetime. I cannot recommend this agency enough for anyone looking to embark on a safari adventure. If you want a reliable, well-organized, and unforgettable safari experience in Kruger National Park, look no further.
Jul 25, 2023
This was our first time that we’ve…
This was our first time that we’ve booked through Safari.com and Heleen Coetzee helped us all the way. Everything went smooth sailing and we’re planning our next trip already. Thank you very much!
Jul 22, 2023
To be honest, we were a bit picky since it was our honeymoon and at the same time, Safari was our dream travel destination. However, we were able get help from Kim and finally ended up with perfect plan. She was very helpful, kind and meticulous person fortunately. She has provided a complete schedule that reflects all of our requirements and, of course, we would encourage safari.com to any consumer considering traveling to Africa.
Jul 21, 2023
Keith is a wonderful agent
Keith is a wonderful agent. He answered ALL my questions in a timely manner and organized an amazing trip for my husband and I. I’m incredibly pleased with how easy this was!
Jul 17, 2023
Best tour consultant ever!
What made our experience great? Two words: Dolan Sequera. This tour consultant of Safari.com is not only incredibly quick to discern the true needs and wants of his clients, but also very fast to offer appropriate options, discuss them with his clients, address all their concerns, and secure the required services. His highly personal and sincere communication style generates supreme confidence in him and his company that our interests are foremost in their consideration. He and Safari.com are highly recommended.
Jul 14, 2023
Your marketing materials explained everything well and all that was included. The quote you provided broke everything down so there were no questions. Your representative Dolan was very friendly and answered our questions right away. Thank you. We look forward to our trip.
Jul 13, 2023
super helpful, excited for our trip!
Super patient and helpful as my husband and I tried to find a good fit for our trip! Shared many examples with us and made the booking what we needed it to be.
Jul 13, 2023
Good Experience with Dolan
All the planning / pre-trip Communication was great and quick from Dolan. I had a ton of questions and had a response from Dolan pretty quickly. Paid online via credit card. Haven't taken the trip yet but I'm confident everything will go smoothly when I take the trip in September
Jul 6, 2023
Jul 2, 2023
The Best African Safari Trip
Working with a Great team. From start to finish planning this African Trip. Fast response and great communication! I live in the states and appreciated Keagan staying up at all hours, emailing suggestions and adjusting until we got the perfect itinerary!!!! Don’t hesitate using Safari.com‼️
Jul 1, 2023
Very helpful to arrange itinerary to…
Very helpful to arrange itinerary to fit with my flight schedule , very detail in explaining questions. Handle all Resort booking and transit arrangement smoothly.
Jun 20, 2023
Pre-trip communication great. No trip yet.
We have not taken our trip yet, but the pre-trip communication with them has been great. I was able to reach my representative easily by e mail and What's App. So far so good.
Jun 20, 2023
Dolan is very professional
Dolan is very professional! He answered all my questions and made sure everything was taken care of for me 100%
Jun 18, 2023
Importantly, there was an e-payment option. The process was simple and fast. Pascal is very professional and dependable.
Jun 16, 2023
Dolan and safari.com are amazing
From giving suggestions on places to stay to setting up every little detail on our trip, Dolan was amazing. Always quick with answers. Very friendly and very efficient. We had an amazing time. I am recommending y'all to everyone.
Jun 15, 2023
Safari.com had very thorough…
Safari.com had very thorough information and Keagan Davids was very timely and helpful at working through logistical challenges.
Jun 9, 2023
Luckily, We Hit the Jackpot!
Luckily, we found Safari.Com searching online for our Sabi Sabi Safari vacation and was contacted by their representative, Dolan Sequera. Our experience from the beginning to our final payment has been outstanding! Dolan was so efficient, knowledgeable and patient. Yes, we had tons of questions & worries and he was extremely prompt in his replies and putting us at ease. All aspects of our trip to Sabi Sabi and then to our time in Capetown he arranged. We are now ready for our trip to begin in a few weeks. We feel confident so far with all of the help from Dolan & Safari.Com. Once we return, we’ll post again.
Jun 6, 2023
SANparks reservations Stormsriviermond
Immediate replies and Heleen changed our reservation - thank you - looking forward to our stay in July
May 31, 2023
Keagan was just A-1
Keagan was just A-1. Perfect gentleman
May 28, 2023
Great service!! Have used them about 4-5 times
May 27, 2023
Safari.com are the best for your African Safari holiday!
My experience with booking my Southern Africa tour with Safari.com was amazing. The Safari Consultant I was working with (special shout out to Keagan Davids) was the most helpful, responsive, polite and awesome person to work with. I originally tried to book a safari holiday with a local agent in Australia and was getting nowhere fast. I decided to do some leg work myself and put a request in for some advice on safaribooking.com. It was the best thing I could have done! I only wished I had planned my first half of the holiday with Safari.com given the ease and expertise they have provided. I highly recommend their service - you will not be disappointed!
May 24, 2023
Simply The Best
We are now home from our trip and am writing to thank you for organising such an amazing adventure. We cannot fault anything about the trip from start to finish. Buffalo Camp was fantastic - the accommodation, the food and the hospitality too but most of all our game drive guys who were awesome. We saw the ‘big 5” and more. Slon and Forest went above and beyond to find the animals we wanted to see. Then we transferred to Victoria Falls River Lodge and became part of a family. I can hardly find the words to describe it. From sitting in our plunge pool watching a crocodile swimming up the Zambezi to our helicopter ride over Victoria Falls and everything in between. What a beautiful place run by beautiful people. We were invited back by both Buffalo Camp and Victoria Falls River Lodge and hopefully we can do that in the not too distant future and if it becomes possible we will not hesitate to use Safari.com again. We truly recommend your services. Once again, thank you for organising the best holiday we have ever had and one we shall treasure forever. Best wishes.
May 23, 2023
Working with Pascal John and found him…
Working with Pascal John and found him to be very responsive and knowledgeable. He was able to adjust where I needed and provided professional advice. I would highly recommend him and Safari.com to my associates and friends.
May 23, 2023
Easy contact with agent and alot of…
Easy contact with agent Pascal and alot of flexibility. Very reliable and communicates well.
May 20, 2023
Thank you Dolan
Dolan, our travel advisor is very responsive, responsible and Caring and had made our first trip to Africa smooth and enjoybale eventhough the price we have to pay is in High side. Thank you Dolan.
May 19, 2023
Great Customer Service
Keith was super helpful in planning this trip and communication has been one of the best I’ve ever experienced!
May 19, 2023
I'm a numbers guy
I'm a numbers guy. You were very patient and willing to go into detail a breakdown of the costs. I appreciated it. You found the perfect lodges for my wife and I.
May 19, 2023
Pascal should be your Go-to consultant - 5 stars
Pascal was wonderful to work with. We wanted to stay in Sabi Sands during peak season and were having a lot of trouble finding a great lodge to stay in. Pascal was able to find us a lodge that met our needs, call the lodge to ensure they had the rooms we wanted, book flights, transfers, etc. and was very attentive and easy to talk to. He made sure to get back to us quickly and when he said he would. He was always available and I would recommend using him and safari.com to anyone looking into a safari in the future.
May 16, 2023
Helpful and responsive
Keagan was very helpful organising my trip on quite short notice. I received prompt answers to all my queries and I feel confident everything has been taken care of.
May 11, 2023
Wonderful, relaxing stay!
Throughout a fantastic experience with excellent service from the SanParks staff! Had perfect perfect weather for 4 consecutive days. Views were incredible from the forrest cabins! Cabins are well equipped, serviced and maintained. A wonderful, relaxing stay.
May 9, 2023
Heleen was prompt and very helpful
Heleen was prompt and very helpful. All in all a great experience. Thank you.
May 8, 2023
Great experience with Safari.com
Carien was very helpful. She has quickly make the provisional booking and send me all the info. Without any stress and waiting our booking was made and she kept us in the loop with the progress. I will definitely recommend safari.com. We have used safari.com previously with also a very pleasant experience with Tanya. Keep up the great work you are all fantastic. Thanks for all the assistance.
Apr 29, 2023
Great service received by Carien
Great service received by Carien! She sent through quotation in no time at all, booking was done swiftly. Much appreciated, God bless.
Apr 19, 2023
Yes, you can book directly through SANParks, but safari.com is run by a team of consultants who actually know the parks and provide a far more personalised service. Highly recommended.
Apr 12, 2023
I booked our SAN Park accommodation with Tanya for our upcoming trip to the Kruger and the whole experience has been a pleasure from start to finish. I altered our itinerary several times and nothing was too much trouble. I would definitely recommend using safari.com and if you are lucky, Tanya will deal with your booking :-)
Apr 11, 2023
Fast response and helpful advice
Mar 31, 2023
Thanks you certainly went out of your…
Thanks you certainly went out of your way to sort out this booking - well done
Mar 24, 2023
Carien was extremely helpful to figure out which accommodation would work best for my family! Thanks a lot
Mar 8, 2023
Superb short Safari
We were referred to Safari.com through a UK safari holiday company. We were dubious at first about dealing with a company in South Africa but we found Safari.com and in particular Mr Keagan Davids, very easy to comunicate with. He was very communicative and made all the necessary arrangements. Unfortunately, the safari lodge we'd booked got flooded out so Keagan found an alternative lodge Called Kapama River Lodge. It was great. Very nice accommodation. Great efficient and friendly staff etc. We were not disappointed. All of the arrangements went like clockwork so we'd highly recommend Safari.com
Mar 6, 2023
Incredible service! Safari.com made our trip easy and simple! Even with our changes. Would highly recommend
Feb 28, 2023
Excellent service from Heleen
Excellent service from Heleen. She was very helpful and friendly. Everthing you need to know or should, she will guide you.
Feb 28, 2023
Booking for Addo Elephant Park…
I made a booking for Addo Elephant Park through Safari.com. The instructions were clearly conveyed to me regarding the payment of a deposit to secure the booking. The service received from the lady I dealt with was very professional. For example, upon requesting a change in accommodation type, the request was promptly attended to and I was informed accordingly which I noticed was outside office hours. Proof of secured accommodation was sent promptly and reminder for payment of balance was send well in advance of final date. Finally, once payment was cleared, I received the booking voucher as well as forms to be filled in by all passengers upon entrance as well as the conservation fees to be paid. All in all it was a pleasure to deal with Safari.com and we are looking forward to our stay in ADDO ELEPHANT PARK. Thank you.
Feb 22, 2023
Chantal Young is awesome to plan with!!!
Chantal Young was so nice and accommodating. We were between safari lodges and she really sold us on Dulini with her chill and approachable attitude. She gave us more than enough information while letting us feel like the decision was ours and was flexible to providing multiple options. Can't reccommend her enough!
Feb 16, 2023
Tanya Lomas is an amazing
Tanya Lomas is an amazing, kind, competant professional agent. Always willing to assist. Our 2nd holiday booking to Kruger through Tanya. Thank you.
Feb 8, 2023
Spending 40 years in the travel…
Spending 40 years in the travel industry and taking several Safari to Kenya, my wife and I reached out to Dolan at Safari.com to help plan our S. African Safari to Kruger. Dolan handled all aspects of the planning including transfers to and from airport, plane reservations and lodging at the 5-star Leopard Hills lodge. With just a couple of emails he made the planning seamless. every aspect was on-time, and all responses were very timely. We can't wait to go back and would highly recommend Dolan at Safari.com
Feb 7, 2023
We had a lovely holiday!
Hi Chantal The Summit place guest house was First class , the warmest welcome Robyn was a first class host , the day drips to the wine region and Cape of Good hope etc where really good also. Limoni apartments where lovely, we were looked after by the maids and the property was fantastic . Amakhala service was fantastic, really first class couldn’t fault it. No issues with the cars or anything everything went well, thank you for organising it for us we would recommend you and your company!
Feb 3, 2023
Delt with Heleen
Delt with Heleen, who was super responsive and patient with us along the way! Will definitely make use of safari.com and Heleen when planning our trips in the future.
Feb 2, 2023
Reserving a bungalow at BERG-EN-DAL REST CAMP
The staff at safari.com promptly responded to my questions and helped me when I had trouble completing an online payment.
Feb 1, 2023
The person helping me was great
The person who was helping me with the booking, Carien, was exceptionally helpful and she made it very easy to get information and to get my booking sorted. The website was very easy to navigate and receive good information about which spots offer which amenities
Jan 27, 2023
I cant say much but safari is the best…
I cant say much but safari is the best when it comes to book coz they know client are always right and they help me very quicky.God bless u
Jan 11, 2023
Unorgettable trip in South Africa
We have spent 12 days as a family in South Africa with my 3 children and my wife who is in a wheelchair. Thanks to Pascal, Safari.com consultant, we were able to spend an unforgettable moment with a great program while being well accompanied despite our constraints. I recommand particularly the "Monwana game lodge" for a safari in Hoedspruit. It's an amazing place with very nice people and a real family atmosphere. Thank you to the entire Safari.com team for this unforgettable trip.
Nov 26, 2022
We had an amazing first safari…
We had an amazing first safari experience with Safari.com! 💯Thanks to Dolan for the well planning and ensure our itinerary goes smoothly and safely!
Nov 18, 2022
Cape Town miracle
I was in Cape Town, South Africa recently for an athletic competition and had allowed myself a week of personal time to relax and properly conclude the trip, but had not bothered to plan a safari to occupy the time. I was skeptical of the cost and whether I would enjoy the experience, however a couple days into that final week it occurred to me, in a bit of a panic attack, what a waste it would be not to take advantage of this opportunity. I hopped online and started looking at flights to Johannesburg (almost all the safaris in SA start there with an early morning pick up), but it was basically impossible to get a flight early enough and/or to coordinate with the multiple safaris operating in or just outside of Kruger. With no apparent options available to turn my remaining 4 1/2 days into even a 3 day safari I stumbled on the most obvious website one could imagine, Safari.com. I'd completely given up negotiating all the variables on my own but here was a safari travel agent that might be able to help me .. and they were based right out of Cape Town, literally a stones throw from my lodgings. Serendipity, or so i hoped. I immediately sent out an email and crossed my fingers .. for roughly an hour and a half, at which point Dolan from Safari.com responded to me requesting I give him a call so that we could expedite potential arrangements. My in country phone plan wasn't able to make calls, but we arranged for him to call me and not 3 hours after being in the grip of despair Dolan got through to me and far from notifying me of how absurd it was to hold out hope for a literally, last minute safari adventure with barely 4 days available to me, he had already worked out all the details I'd sent and created a preliminary safari trip that would bypass Johannesburg airport for a flight the next morning to a closer, much, much smaller airport where I would be picked up taken, not to a 3 day safari, but a full 4 day safari, then back to the tiny, tiny airport for a return flight to Cape Town with 2 hours to spare for my return leg all the way home. It almost feels like an afterthought, after the minor miracle Dolan was able to conjure up, but the safari itself at Simbavati Lodge was just an absolutely stunning experience. The single "tent" he booked me was as luxurious as any 4 star hotel I've stayed in, the game drives, one every morning, one every evening were more amazing than I could have ever imagined, and the food, 3 meals a day with snacks and an open bar was sublime. I could go on about the wonderful staff, or the wonderful other safari goers you can meet and grab a drink with, or the different animals walking through the open lodge facilities daily .. but I've gone on long enough. I'll simply conclude by saying .. safari, absolutely, yes, do it, it is amazing. And when you do decide, Safari.com will do you right and if you have the pleasure of working with Dolan, do give him my thanks .. the entire experience was the best part of my trip :)
Nov 12, 2022
A great company
What to say! We planned a South African Safari for 2020 with Safari.com. We researched companies and took a chance on one we had never heard of before. Henry Franklin was our agent, we gave him our budget and wish list. He came up with a wonderful looking trip and we made our choices! Then came Covid, preventing us from going. We couldn’t have been in better hands. Henry rebooked everything for the next year. He kept us updated on how things looked there. When in 2021, we decided it still looked iffy, he rebooked us a second time for 2022. We couldn’t have been happier with the service we had in a rough time for all. We had a wonderful experience on our trip when we finally got to go!! Henry had everything so well organized and gave us a detailed list of what transfer companies would be meeting us and when. When Airlink bumped us and put us on standby returning from Victoria Falls, we called the concierge number Henry had given us and Catherine worked hard on this and got us back on our flight. The Safari.com team had our back and we have no regrets. Would definitely use them again. Our lodging was wonderful, saw the big 5 within first 2 drives. Henry definitely knew the territory and did a great job matching what we wanted with where he suggested we go and stay. Thanks Safari.com, Henry and Catherine!
Oct 21, 2022
Superior service, knowledgeable, transparent, amazing can-do attitude
These guys get 10/10. I have booked with them a few times. To Kruger National Park, including both public and private(concession) camps, flights and car hire. Their senior agent, Dolan is exceptional. Nothing is too much trouble. Attention to detail, transparency, and 'can-do' attitude are out of the ordinary. I recently came into contact with Tanya at safari.com as well. It looks like all their agents are similarly well trained. Thank you. I cannot recommend Dolan and his team highly enough.
Sep 5, 2022
For a second time I booked a safari in…
For a second time I booked a safari in South Africa by Safari.com and had the great pleasure to be assisted and followed by Dolan Sequera. I have to say I really appreciate his way to communicate with me by phone and/or WhatsApp/mail, I always got a very quick answer to my questions with solutions and or suggestions which solved the doubts/problems I had. A really very very knowledged and professional person I will surely suggest to friends of my or who ever is plannig to visit South Africa! Thank you very much Dolan
Sep 5, 2022
Trip of a life time
Well where to starter, África always been my number one dream vacation, I found safari.com didn’t know anything about, but pascal made me feel very confident.pascal put my whole trip together (everything I wanted) a trip of a life time. Had the best time in Africa, was everything that I except and a little more. Pascal is the best and I will go back to Africa and will go through safari.com that I recommend and is 💯 legit.thank you for everything pascal, you rock!!!
Aug 31, 2022
I've recently interacted with Dolan and…
I've recently interacted with Dolan and hands down he's been the best travel agent that I've every worked with. He was a wealth of experience and knowledge which shows volumes. He took into consideration my budget and my individual needs to tailor make a package with recommendations for my preference,he knows Kruger and Greater Kruger like the back of his hands and I will wholeheartedly recommended his services. He is truly an asset to his institution.
Apr 21, 2022
The best company
I have booked several trips with Safari.com and they are the best. They are personal and professional and always pay attention to the details to make your trip special. Casper is the best agent I have worked with. We are looking forward to booking another trip!!
Mar 8, 2019
Nelia Nyamhanza, was extremely helpful, knowledgeable and friendly in designing our trip every step of the way. She listened to our request of places we wanted to visit and advised us on what best to do. This made the whole experience wonderful. Every guide from Ilios was eager to share their culture with us and are kind people, as well as, the guide/driver from Elephant Camp, Victoria Falls. We will recommend others to you so that they can be part of your amazing country.
Jan 8, 2018
Excellent service by the agent Jayson…
Excellent service by the agent Jayson Scheffers (Africa Safari Expert). We had little idea of the place and things to do. He made it at all soo easy and planned it so well that it all went smooth. We had a baby with us so we were not sure about the things but he advised us well. All the hotels, pickups etc were well informed about our situation and we did not face any issues. He was always there to answer any questions 24/7. Very personalized service. Highly recommended.